Frequently Asked Questions (FAQ)

Delivery
1. Where does Aderans Singapore Online Store deliver to?
All deliveries are only made within Singapore.

2. Do you have any delivery charges?
We do have a small sub-charges $7 for purchases below $100.

3. Do you ship internationally?
At the moment, we don't offer international shipping. 

4. How long does it take to delivery my order?
We package and deliver your order as soon as possible, ideally 3 to 5 working days. Orders are subject to verification and approval before delivery and may take several days to process.

Please note that we do not ship on Saturdays, Sundays or public holidays. We will do all we can to ensure your order is delivered on time,Aderans Singapore Store cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

5. What is store pick up?
Store pick up is a new way to shopAderans Singapore Online Store. You can place your order online and pick it up atAderans Singapore Hair Salon in Singapore!

6. How do I apply for store pick up?
It's easy! Click on "Cart" and tick on the "Store Pick Up" option. Fill up the details such as date and collector's name at the drop down box available.

*All store pick up orders will be processed with at least 3 working days from the date of your order.

7. How do I enjoy free shipping?
Simple! You'll just need to make a purchase above $100 to enjoy free shipping for deliveries within Singapore

Payment
1. How can I pay for my orders?
We accept debit cards and credit cards and online banking options. Please be informed that Cash On Delivery option is not available for online purchases at the moment.

2. My credit card was charged but the order was not confirmed. Why did this happen and what should I do?
This could be caused by 2(two) reasons:
1.The checkout process was not completed. The page could have been closed before the final step of the checkout process where a “Thank You” displays on the page.
2. There was a delay in the transfer of information from the payment gateway to confirm your order with this online platform.

Kindly send us an email to [email protected] with any supporting information that you have and our customer service representative will get back to you soonest possible.

Return Policy
1. What if the item I received is damaged or faulty?
We are constantly doing our utmost best to ensure that all items sold are in the highest of quality.

All items are checked and gone through strict quality control before packing, therefore, we are not liable for any damages or lost of parcel once the parcel is shipped out.

However, should you have received a faulty or damaged item, please email us at[email protected]  so that we can assist in reviewing the matter for you!

2. Are returns and exchanges allowed?
Kindly be informed that all items are not available for returns and exchanges due to hygiene and nature of the product's purpose.

All items once sold are non-refundable.

Please note that the management reserves the right to amend all terms and conditions at any time of the given period.